About Us
At Parents at Work, we’re on a mission to create family friendly workplaces to improve inclusion, equality and wellbeing outcomes for families and businesses.
As a global leader, we provide organisations with advisory services including tools, programs, and insights they need to develop best practice policies, educational programs and inclusive cultures to achieve success.
Our flagship initiative, the Family Friendly Workplaces Certification Program, developed in partnership with UNICEF Australia, is setting new standards for workplace support for families. Together, we’re redefining what it means to create family-friendly and inclusive workplaces.
The Role
As a Client Experience Manager, you’ll be at the forefront of delivering exceptional experiences to our clients and members. Relationship management is at the forefront of this role. Acting as a trusted client experience manager, you’ll be onboarding, implementing and monitoring the services we provide to clients, ensuring the solutions are efficiently and effectively delivered alongside Client Advisory Team. You’ll be a person who loves to execute, delivering operational excellence, and exceptional service. You’ll enjoy collaborating with internal and external stakeholders as a program co-ordinator and supporting our advisory team.
What You’ll Do
Build Strong Relationships
- Acting as the primary day to day contact for clients and members – this includes onboarding, program co-ordination and general queries.
Ensure Seamless Onboarding and Account Management
- Welcome on onboard new clients, equipping them with the tools and knowledge to maximise value from our services. Identify opportunities to enhance the client and member experience, driving deeper impact.
- Keeping track of client accounts and making sure milestones are met alongside the Client Advisory team will be key.
- Prepare and present insights and reports to clients, highlighting key outcomes and opportunities.
Support education delivery
Organise workshops, webinars, and events that support client needs and program success.
- Monitor and ensure the timely execution of learning sessions
- Coordinate facilitators and speakers
Support growth & impact
- Support Client Advisory team with account management execution including proposals and report preparation.
About You
We’re looking for someone who’s passionate about creating positive change and delivering exceptional service. You’ll excel in this role if you:
- Have 3-5+ years relevant experience in account management, client success, or member services, ideally in a B2B or professional services environment.
- Are a natural communicator with excellent interpersonal skills, capable of building trusted relationships.
- Thrive in managing multiple priorities with a proactive and highly organised approach.
- Be systems and process driven with strong attention to detail
- Are comfortable with data analysis and proficient in CRM tools like HubSpot.
- Have a can-do attitude, willing to pitch in and make a real different to the team.
- Have an interest in workplace wellbeing, DEI, or leadership development
Why Join Us?
At Parents at Work, you’ll become part of a purpose-driven team dedicated to transforming workplaces worldwide. Enjoy a collaborative, flexible work environment where your contributions make a tangible difference for families and businesses.
- Flexible working arrangements.
- Opportunities for professional growth and development.
- The chance to make a meaningful impact on workplace culture globally.
Ready to Apply?
We’d love to hear from you! If this sounds like your next adventure, apply now and join a movement that’s transforming the way the world works.
Submit your CV and cover letter to: careers@parentsatwork.com.au
Apply by: Monday 16th December ready for a new year start at the end of Jan 2025.
