At Parents At Work, we’re committed to fostering workplaces that prioritise family wellbeing, diversity, and inclusion. As a trusted partner to organisations worldwide, we offer tailored programs, tools, and advisory services that empower businesses to thrive while supporting their employees. Our flagship initiative, the Family Friendly Workplaces Certification, developed in collaboration with UNICEF Australia sets the benchmark for workplace support for parents and carers.
Your Role
As a key member of the Growth Team, the Client Experience Manager is responsible for delivering exceptional service, nurturing client relationships, and ensuring the successful delivery of our programs. This role combines strategic account management with hands-on client engagement to ensure satisfaction, retention, and the identification of opportunities for enhanced engagement and revenue growth.
Key Responsibilities:
- Lead client onboarding and training for seamless program adoption
- Build and manage strong relationships with clients and members
- Drive account growth through strategic planning, renewals, and upselling
- Manage member support and helpdesk inquiries with excellence
- Analyse engagement data to inform service improvements and business growth
- Support sales efforts and contribute to service delivery success across programs
Join us to make a real impact in shaping client experiences and driving our continued success.
What You Bring
- Proven experience in account management, customer success, or member services, ideally within a professional services or B2B environment.
- Demonstrated experience in identifying and pursuing sales opportunities within existing client accounts.
- Strong negotiation and contract management skills, with a track record of successful renewals.
- Exceptional communication and interpersonal abilities, capable of managing inquiries and resolving issues efficiently.
- Proactive, organised, and results-driven mindset, with the ability to manage multiple priorities simultaneously.
- Proficiency with CRM tools (e.g., HubSpot) and comfort using data to drive decisions and insights.
Why Join Us?
- Be part of a purpose-driven organisation making a tangible impact on workplace culture.
- Collaborate with a passionate and supportive team committed to excellence.
- Enjoy flexible working arrangements that support work-life balance.
- Engage in meaningful work that supports families and promotes inclusivity.
Ready to Make a Difference?
If you’re passionate about creating supportive workplace environments and have the skills to drive exceptional client experiences, we’d love to hear from you.
Ready to Apply?
We’d love to hear from you! If this sounds like your next adventure, apply now and join a movement that’s transforming the way the world works.
Submit your CV and cover letter to: careers@parentsatwork.com.au
Inclusion and Accessibility at Parents At Work
Parents At Work is an equal opportunity employer committed to building a diverse, inclusive, and supportive workplace for all. We celebrate and value differences and consider all applicants based on individual capabilities and qualifications.
If you have any access requirements, support needs, or require adjustments to assist you through the recruitment process, we encourage you to let us know at the time of application. We are committed to ensuring an equitable and accessible experience for every candidate.
Flexible work options such as hybrid, part-time, and adjusted hours are available and tailored to suit the needs of the role and the individual. We welcome conversations about your flexibility preferences as part of the hiring process.
